Each piece is packed by hand and leaves us within one to two business days. Pieces in 18k solid gold are made to order and take four to six weeks.

Following your order

When your order is dispatched we send a notification by email containing a tracking link. That email is the one to keep — it follows the parcel the whole way.

If you have an account you can also see your orders under your account.

If the tracking has not moved

Carriers often scan a parcel only once or twice between countries, so a day or two of silence is normal and not a cause for concern. If nothing has changed after five business days, write to us and we will chase it.

If you have no dispatch email

Check your spam folder first; it is almost always there. If it is not, write to contact@arcaraparis.com with the name and email address you ordered under.

Changing or cancelling

If your order has not yet been dispatched we can change or cancel it. Write to us as soon as you can and put your order number in the subject line. Once a parcel has left us it cannot be recalled, but you are of course free to return it.

If a parcel is lost

It is rare, and it is ours to resolve. Write to us and we will open a case with the carrier and replace the piece.

Write to contact@arcaraparis.com. We read every message ourselves, and answer on weekdays between 10h and 18h, Paris time.